Open VerseLingo → Me → gear icon → Restore Purchases. Make sure the device is signed in to the same Apple Account used for the original purchase. Restoring does not charge you again.

Check that you are online and signed in to the purchasing Apple Account, then use Restore Purchases. Wait briefly and reopen the app. If Premium remains locked, email us with a screenshot of the message and the approximate purchase date. Do not send payment-card details.

Apple manages subscriptions: iOS Settings → your name → Subscriptions → VerseLingo → Cancel Subscription. Cancelling stops future renewals; access normally continues until the current paid or trial period ends. Deleting the app does not cancel a subscription. See Apple's cancellation instructions.

App Store payments and refund decisions are handled by Apple. Sign in at reportaproblem.apple.com, choose “Request a refund,” and select the VerseLingo purchase. Eligibility varies by country, region, and applicable consumer law.

It unlocks the Premium access associated with that App Store product without an auto-renewing subscription. It remains subject to the scope shown at purchase and the availability and support of the VerseLingo product, as explained in our Terms of Service.

VerseLingo syncs through your private iCloud database. Check that:

• both devices use the same Apple Account;
• iCloud Drive is enabled and has available storage;
• VerseLingo is allowed under iOS Settings → your name → iCloud → See All; and
• both devices are online and running the latest available VerseLingo version.

The app's Settings → iCloud Sync page shows current sync status. Keep the app open briefly after reconnecting so changes can finish syncing.

Go to Me → gear icon → Reset Learning Progress. This permanently removes lesson, vocabulary, review, streak, and achievement progress across synced devices. It keeps your profile, language, onboarding, reminder, and Premium preferences.

VerseLingo has no separate account to delete. Reset Learning Progress clears the progress categories described above. Deleting the app removes local data from that device. To stop future iCloud sync, turn off VerseLingo in your iCloud settings; turning sync off does not by itself delete information already stored in iCloud. Use Apple's iCloud storage controls if you also want to remove stored iCloud app data. See our Privacy Policy for the full scope.

Go to Me → gear icon → Daily Reminder. Choose a time or select Off. This setting controls only the scheduled daily learning reminder. While VerseLingo still has notification permission, an eligible streak-break reminder and one-time return reminders for 7, 30, 60, and 90 days of inactivity may remain scheduled. Opening the app reschedules those return reminders from your latest visit.

Open iOS Settings → Notifications → VerseLingo and turn off Allow Notifications. iOS controls the master notification permission, so this stops daily, streak, and return reminders.

Check iOS Settings → Notifications → VerseLingo and make sure notifications, sounds, and the desired alert types are allowed. Focus modes and Scheduled Summary can also delay or silence notifications. Then reopen VerseLingo and select your Daily Reminder time again.

Check your internet connection, media volume, Silent Mode, and Bluetooth output. Try the lesson again on a stable connection and keep the app open while the audio prepares. If only one lesson fails, email us its Bible reference or lesson title.

Previously downloaded content may remain available offline, but first-time audio preparation, updated Library content, purchases, restoration, and iCloud sync can require an internet connection. Availability depends on what has already been downloaded to the device.

English verses use the World English Bible (WEB), which is in the public domain. Other translation sources, fonts, and licenses are listed in the app under About VerseLingo.

Email support@verselingo.app with the lesson title or Bible reference, the incorrect text or audio, your source language, and a screenshot if possible. We review content reports separately from general product feedback.

VerseLingo requires iOS 17 or later. The English-learning experience currently supports Traditional Chinese, Latin American Spanish, and Brazilian Portuguese as source languages. Some Apple features may vary by device, operating-system version, and region.

No. VerseLingo does not require a VerseLingo account or registration. Learning data stays on your device and may sync through your private iCloud database. Limited pseudonymous product analytics and service-provider data are described in our Privacy Policy.

Please include your VerseLingo version, iOS version, device model, selected source language, the exact steps before the issue, what you expected, what happened, and a screenshot or screen recording when appropriate. Never include passwords, verification codes, or full payment details.

打開 VerseLingo →「我的」→ 齒輪 →「恢復購買」。請確認裝置登入的是原本購買時使用的同一個 Apple 帳號。恢復購買不會再次收費。

請確認網路正常，且登入的是購買時使用的 Apple 帳號，然後執行「恢復購買」。稍候片刻並重新開啟 App。若仍未解鎖，請把畫面截圖及大約購買日期寄給我們；不要傳送付款卡資料。

訂閱由 Apple 管理：iOS「設定」→ 你的名字 →「訂閱項目」→ VerseLingo →「取消訂閱」。取消後不再續訂，通常可使用至目前付費或試用週期結束。刪除 App 不會取消訂閱。詳見 Apple 的取消訂閱說明。

App Store 付款與退款決定由 Apple 處理。請登入 reportaproblem.apple.com，選擇「要求退款」，再選取 VerseLingo 購買項目。退款資格會依國家、地區及適用的消費者法律而異。

終身買斷會解鎖該 App Store 商品所對應的 Premium 權益，不會自動續訂；實際範圍以購買畫面所示內容，以及 VerseLingo 產品持續供應與支援的期間為準，詳見服務條款。

VerseLingo 透過你的私人 iCloud 資料庫同步。請確認：

• 兩台裝置登入同一個 Apple 帳號；
• iCloud 雲碟已開啟且有足夠空間；
• 已在 iOS「設定」→ 你的名字 → iCloud →「顯示全部」中允許 VerseLingo；
• 兩台裝置皆已連線，並使用目前可取得的最新版 VerseLingo。

App 的「設定 → iCloud 同步」頁會顯示目前狀態。重新連線後可暫時保持 App 開啟，讓變更完成同步。

前往「我的」→ 齒輪 →「重置學習進度」。這會永久移除已同步裝置上的課程、單詞、複習、連續紀錄與成就進度，但會保留個人檔案、語言、onboarding、提醒與 Premium 偏好。

VerseLingo 沒有需要另外刪除的帳號。「重置學習進度」會清除上述進度；刪除 App 會移除該裝置上的本機資料。如要停止後續 iCloud 同步，請在 iCloud 設定中關閉 VerseLingo；僅關閉同步不會自動刪除已存於 iCloud 的資料。若也要移除 iCloud 中的 App 資料，請使用 Apple 的 iCloud 儲存空間管理功能。完整範圍請參閱隱私權政策。

前往「我的」→ 齒輪 →「每日提醒」，選擇時段或「關閉」。此設定只控制每日固定學習提醒。只要 VerseLingo 仍有通知權限，符合條件的連續紀錄中斷提醒，以及未使用 7、30、60、90 天的單次回訪提醒仍可能保留；重新開啟 App 後，回訪提醒會從最近一次使用時間重新排程。

打開 iOS「設定」→「通知」→ VerseLingo，關閉「允許通知」。iOS 掌管總通知權限，因此這會停止每日、連續紀錄及回訪提醒。

請到 iOS「設定」→「通知」→ VerseLingo，確認已允許通知、聲音及需要的提示方式。「專注模式」與「排定摘要」也可能延後或靜音通知。完成後重新開啟 VerseLingo，再選一次每日提醒時段。

請檢查網路、媒體音量、靜音模式及藍牙輸出，並在穩定連線下重試課程；音訊準備期間請暫時保持 App 開啟。若只有特定課程失敗，請把經文出處或課程標題寄給我們。

先前已下載的內容可能可以離線使用，但首次準備音訊、更新 Library 內容、購買、恢復購買及 iCloud 同步可能需要網路。實際可用範圍取決於該裝置已下載的內容。

英文經文採用屬公共領域的 World English Bible（WEB）；其他譯本來源、字型與授權資訊列於 App 內「關於 VerseLingo」。

請來信 support@verselingo.app，附上課程標題或經文出處、錯誤文字或音訊、你的輔助語言，以及適合時的截圖。我們會將內容問題與一般產品意見分開檢查。

VerseLingo 需要 iOS 17 或以上版本。目前以英文為學習語言，支援繁體中文、拉丁美洲西班牙文與巴西葡萄牙文作為輔助語言。部分 Apple 功能可能因裝置、作業系統版本及地區而異。

不需要。VerseLingo 不要求建立 VerseLingo 帳號或註冊。學習資料保留在裝置，並可能透過你的私人 iCloud 資料庫同步；有限的假名化產品分析及服務商資料詳見隱私權政策。

請附上 VerseLingo 版本、iOS 版本、裝置型號、選用的輔助語言、問題發生前的完整步驟、你原本預期的結果、實際結果，以及適合時的截圖或螢幕錄影。切勿附上密碼、驗證碼或完整付款資料。